The most
fascinating thing about airlines to me, to this day would be the safety
demonstrations. Why after all these years do flight attendants still pull the
vest over themselves, obviously bored and dreary, and then proceed to
show us where the whistle is located? Honestly, the most ridiculous thing. If I
was plummeting to my death at a zillion miles an hour into the ocean, the last
thing I would be thinking is 'thank goodness I've got this whistle'.
Bill Bryson (good
old Bill) shared this story with me about his flight from Boston to Denver
once. When he opened the storage compartment overhead he found an inflated
dinghy covering the entire space.
Classic Caty - the '1 liter water marathon 'before security check. Lucky I'm good under pressure. |
All loaded up |
~Take it away Bill~
“There’s a boat in
here”, I breathed in amazement to a passing flight attendant.
“Yes sir”, said the
flight attendant snappily. “This plane meets FAA specifications for overwater
flights”.
I stared at him in
small wonder. “And which ocean do we cross between Boston and Denver?”
“The plane meets FAA
specifications for overwater flights whether or not overwater flights are scheduled
or anticipated”, was his crisp reply, or something similarly inane and mangled.
“Are you telling me
that if we go down in water, a hundred and fifty passengers are supposed to get
into a two-man dinghy?”
“No sir, there’s
another flotation craft in here”. He indicated the bin on the opposite side.
“So tow boats for a hundred
and fifty people? Does that strike you as just a little absurd?”
“Sir, I don’t make
the rules, and you are blocking the aisle.”
I would agree with
Bill in saying that there is no single industry anywhere in the US where
customer service and satisfaction are less regarded.
Leaving Texas fo sure |
Our Texan plane friend |
And since I’m at the
airport, waiting for yet another delayed flight, let’s look at carry-on
baggage, shall we. Oh joy. It’s the policy of paying for checked in luggage
that inspires oh so many Americans to bring on jumbo wheeled suitcases that are
far too big to fit down the aisles, and then watch them rush to get onto the plane
first, far before their row is called, try to stuff them into the overhead
baggage bins, encounter difficulty because, hey, I don’t know, THEY DON’T
BLOOMING FIT, struggle, hold up the aisle till a flight attendant inquires, and
then they assure her that yes, yes it can and will fit.
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